It’s Not Only What You Say That Matters

A few years ago now, there was a certain politician (who shall remain nameless) running for office, I agreed with this politician on almost all issues, however, I could hardly hear what he was saying because of the attitude that was shouting at me! The arrogance in which he delivered his message was so overwhelming that I couldn’t hear the message he was delivering.

My job affords me the “opportunity” to have difficult conversations with people on an almost daily basis, so I am always looking to grow in my ability to have those conversations in a way that people can hear me and ultimately move towards the desired goal.  It is a challenging task! Continue reading “It’s Not Only What You Say That Matters”